Shipping Policy
Anant Ratna (“we” and “us”) is the operator of (anantratna.in). By placing an order through this Website, you agree to the terms outlined below. These policies are designed to ensure transparency and set mutual expectations for our service.
GENERAL
We strive to maintain accurate stock counts for all our products. However, in rare cases of stock discrepancies, we will fulfill the available items in your order and contact you regarding your preferences for the remaining items. You may choose to:
- Wait for restocking of the product you selected.
- Opt for a different product of the same or greater value (subject to availability).
- Receive store credit equivalent to the billed amount.
SHIPPING, ORDER, AND DELIVERY INFORMATION
All orders placed with Anant Ratna are shipped from our registered office in Mumbai, India:
T2/A-601, Kaatyani Heights, Parsi Panchayat Road, Andheri East, Mumbai - 400069, India
We currently offer shipping within India. Shipping fees are calculated at checkout based on your location, and an estimated amount will be shown before you finalize your order.
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Order Confirmation: Once you place an order, you will receive a confirmation email.
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Order Dispatch: Orders are dispatched from our warehouse within 2-3 business days of receiving the order.
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Delivery Timeline: Domestic orders typically reach you within 5-7 business days from the date of dispatch.
Orders will be delivered in 7 working days
After dispatch, you will receive an email with a tracking number to monitor your order’s progress through the courier’s website.
IMPORTANT INFORMATION
- Customers must provide accurate and complete shipping details. Anant Ratna will not be held responsible for delays or losses due to incorrect address details.
- Deliveries occur on weekdays (Monday to Friday) during standard business hours, excluding national holidays. We do not ship orders on weekends or public holidays.
- Delivery attempts will be made twice. If the customer is unable to receive the package after the second attempt, the order will be returned to Anant Ratna. Additional fees will be charged for subsequent shipping attempts. Please email us at support@anantratna.in in such cases.
- Delays caused by courier companies are beyond our control. While we will assist in expediting delivery, Anant Ratna cannot be held liable for such delays once the item has been dispatched.
DAMAGED IN TRANSIT
If your package arrives damaged, please email us at support@anantratna.in with photographic evidence of the damage. Our support team will work with you to resolve the issue promptly.
INTERNATIONAL CUSTOMS & TAXES
We do not currently offer international shipping. For updates on future shipping options, please check our website or contact us at support@anantratna.in.
CONTACT US
For any questions or concerns regarding our shipping policy, please reach out to us at support@anantratna.in. We are here to assist you!
